Refund Policy

Payment Timing

No payment is required to schedule a consultation or initial discussion. Once you formally sign on as a client and a service agreement is in place, a one-time setup fee is due upon signing, before work begins. Your monthly management fee is then invoiced each month and is due upon receipt.

 

Month-to-Month Terms and Cancellation

All of our services are month-to-month from the date your agreement is signed. There is no minimum commitment. Either party may end the engagement at any time by providing 30 days' written notice. An engagement may also end immediately in the case of a material breach, or at any time by mutual agreement.

 

How Billing Works if You Cancel

Billing is pro-rata. If your engagement ends early, you are invoiced only for the work performed up to and including the termination date, and no further charges apply after that. Because everything is month-to-month, you are never locked into future payments — 30 days' notice stops any further billing.

 

Refunds

Payments reflect the time, expertise, and resources committed to your engagement, including research, strategy development, planning, and any other deliverables outlined in your service agreement. Payments for work already performed are non-refundable.

We understand that circumstances vary. Any refund request will be reviewed on a case-by-case basis, at LionForge's discretion, taking into account the amount of work completed and the specifics of your situation.

 

Third-Party and Media Buying Costs

Advertising spend and any funds committed to third-party vendors or platforms on your behalf are paid directly to those platforms and are separate from LionForge's fees. Once committed, those costs are non-refundable, regardless of campaign performance or outcome.

 

No Guarantee of Results

LionForge brings expertise, strategy, and diligence to every engagement, but marketing and brand outcomes depend on many factors outside our control. Refunds are not issued on the basis of results, performance, or return on investment.

 

How to Request a Refund

To request a refund, please contact us directly:

Name: A.D. Wallace Email: wallace@lionforgemediagroup.com

Include your name, the service engaged, and the reason for your request. We aim to respond to all refund inquiries within 3–5 business days.

 

Relationship to Your Service Agreement

Your signed service agreement governs your engagement. If anything on this page appears to conflict with that agreement, the terms of the signed agreement control. LionForge may update this Refund Policy from time to time; the version in effect at the time of your engagement, as reflected in your service agreement, applies.